Help Center

How to book an appointment:

1. Create an account: Sign up for a free account to access booking features
2. Search for labs: Use our search feature to find IVF labs in your area
3. Browse services: Review available services and pricing
4. Login to book: All bookings require authentication for security
5. Use patient dashboard: Complete your booking through the secure patient dashboard

Profile Management:

• Update personal information: Access your dashboard to update name, email, and contact details
• Medical history: Keep your medical information up to date for better care coordination
• Notification preferences: Choose how you want to receive appointment reminders and updates
• Security settings: Change your password and enable two-factor authentication

Common billing questions:

Troubleshooting login problems:

1. Check your email and password: Ensure you're using the correct credentials
2. Reset your password: Use the "Forgot Password" link on the login page
3. Clear browser cache: Try clearing your browser's cache and cookies
4. Disable browser extensions: Some extensions may interfere with login
5. Try incognito mode: Test login in a private/incognito browser window

Supported browsers:

Common issues and solutions:

Step-by-step guide:

1. Navigate to Search:
   • Click "Search Labs" in the main navigation menu
   • Or use the search bar on the homepage
2. Enter Your Location:
   • Type your city, state, or ZIP code
   • Use the location filter to set your preferred distance
3. Apply Filters:
   • Select services you need (IVF, egg freezing, etc.)
   • Set your budget range if applicable
   • Choose lab ratings and certifications
4. Review Results:
   • Browse through the list of matching labs
   • Click on any lab to view detailed information
   • Compare services, prices, and reviews

Exploring our network:

1. Access Provider Directory:
   • Click "Providers" in the main navigation
   • View the complete list of partnered labs and clinics
2. Use Category Filters:
   • Filter by specialization (fertility clinics, diagnostic labs, research centers)
   • Sort by location, rating, or availability
3. View Provider Profiles:
   • Each provider has a detailed profile with services offered
   • Check credentials, certifications, and patient reviews
   • View photos of facilities and staff information
4. Connect with Providers:
   • Contact providers directly through their profiles
   • Schedule consultations or request information

Getting started with your EIVF account:

1. Choose Registration Method:
   • Click "Register" in the top navigation
   • Select your account type (Patient, Healthcare Provider, or Lab Administrator)
2. Fill Registration Form:
   • Enter your email address and create a secure password
   • Provide basic personal information (name, phone, location)
   • Accept our terms of service and privacy policy
3. Verify Your Email:
   • Check your email for a verification message
   • Click the verification link to activate your account
4. Complete Your Profile:
   • Add additional information like medical history (for patients)
   • Set your preferences and notification settings
   • Upload a profile picture if desired