Data Processing Notice

Legal Requirement: This notice is provided under Section 7 of the Digital Personal Data Protection Act, 2023

Data Fiduciary Information

Entity Name: EIVF Platform Private Limited
Registration: [CIN: XXXXXXXXXX]
Registered Address: [Complete Address]
Contact Email: contact@eivfplatform.com
Data Protection Officer: dpo@eivfplatform.com
Grievance Officer: grievance@eivfplatform.com

Categories of Personal Data Collected

Personal Data

  • • Name and personal identifiers
  • • Contact information
  • • Demographic information
  • • Identity verification documents

Sensitive Personal Data

  • • Health and medical information
  • • Financial and payment data
  • • Biometric data (if applicable)
  • • Treatment history and preferences

Purpose of Processing

Healthcare Services

Facilitating medical appointments, treatment coordination, and healthcare service delivery

Account Management

User registration, authentication, profile management, and customer support

Communication

Appointment notifications, medical updates, and essential service communications

Legal Compliance

Regulatory reporting, audit requirements, and legal obligations

Data Sharing and Recipients

Authorized Recipients

  • Healthcare Providers: Licensed doctors, labs, and medical facilities for treatment purposes
  • Service Providers: Technology partners, payment processors (with data processing agreements)
  • Legal Authorities: Government agencies, courts (when legally required)
  • Auditors: Compliance and security auditors (under confidentiality agreements)

No Commercial Sharing: We do not sell, rent, or trade your personal data to third parties for commercial purposes.

Data Retention Period

Data TypeRetention PeriodLegal Basis
Account InformationUntil account deletion + 30 daysService provision
Medical Records7 years from last treatmentMedical Council regulations
Financial Data7 yearsIncome Tax Act
Communication Logs3 yearsDispute resolution

Your Rights as Data Principal

Right to Information
Right to Access
Right to Correction
Right to Erasure
Right to Data Portability
Right to Grievance Redressal

How to Exercise Your Rights

Account Dashboard

Manage preferences online

Email Request

dpo@eivfplatform.com

Phone Support

+91-11-XXXX-XXXX

Cross-Border Data Transfer

Your personal data is primarily processed and stored in India. Any cross-border transfer is conducted with appropriate safeguards:

  • Adequacy decisions by the Data Protection Board of India
  • Standard contractual clauses approved by the Board
  • Explicit consent for specific transfers
  • Certification schemes and codes of conduct

Important Notice

This Data Processing Notice is effective from October 14, 2025. We will notify you of any material changes to this notice at least 30 days in advance.

For detailed information about our data practices, please review our complete Privacy Policy and Terms of Service.